Archive for September, 2016|Monthly archive page

CIOReview: InterWeave Smart Solutions – shortlisted for 20 Most Promising SalesForce Solution Providers 2016

Integration for SaaS and Enterprise Applications

InterWeave’s first introduction to Salesforce was in the year 2000, when Salesforce v2 was released,” recalls Bruce Magown, CEO of InterWeave. The firm was using Salesforce as their CRM solution while building v1 of the InterWeave Integration Engine—focused on in-house installations for any to any protocol integration. As the team at InterWeave became more dependent on Salesforce as their Sales tool, the aspect of integrating CRM to Financial Applications and Databases spoke loudly. “But the difference in the price point of an Enterprise Engine to the Fortune 100 is quite different then the price point of a SaaS, Hosted Solution like Salesforce,” says Magown. InterWeave’s team of experts spent three years re-tooling InterWeave from an on-site Enterprise Engine to a SaaS, Hosted Solution running at Rackspace Managed Hosting, and have been there ever since. “The concept of a one to many, many to many, protocol to protocol integration engine was the heart of what the InterWeave Integration Engine was, and we delivered this, working with customers, assisting them with their integrations and building out InterWeave’s capabilities,” delineates Magown. “This result was the InterWeave Smart Solutions Platform,” smiles the CEO.

The InterWeave Smart Solutions Platform was designed and built based on five core principles; easy to use; easy to set up; click to customize; no software hassles and security you can count on. “By providing these, we feel InterWeave compliments Salesforce, and Salesforce compliments InterWeave,” extols Magown.

The firm’s InterWeave Smart Solutions Platform along with Salesforce’s capabilities provides clients with integration to financial applications, ERP, eCommerce, ACH/ CC Payment Gateways, and databases in a hub/spoke model. “We create solutions for Salesforce with features like object selection, business process, workflow selection and field mapping,” says Magown. With the help of this flexible platform, clients can implement their business processes and workflows without any program modification or work order costs. In addition, InterWeave works with Force.com Partners, providing “white-label” integrations to support their client’s requirements. Clients can also utilize the robust offerings for financial applications like QuickBooks, Sage/Mas, MS Dynamics, Oracle, and others. Clients can also leverage iOffice—a comprehensive quote, order, payment and inventory solution to streamline their financial CRM operations – all within Salesforce.

The testimonials of InterWeave’s customers speaks volumes about the company’s prowess. “My name is Lloyd Ebert of Patina Solutions and InterWeave integrated Talent Rover with our Sage 50. This group is a five out of five.”

“My name is Lori O’Neil of the Foods Resource Bank and InterWeave is patient, supportive, flexible and go beyond their Smart Solutions by providing advice and best practice. This group is a 5 out of 5.”

InterWeave continues to expand their configurable integration solutions and functions to support the client’s business process and workflows with a user-friendly interface. The firm will be introducing the InterWeave POS Solution based on Salesforce.com. “We have been working on this for the past year with several Non-Profits and are quite excited about introducing this to our new POS Customers,” says Magown. Next, is the InterWeave IoT engine. “I continue to be amazed at the level of complexity and sophistication our customers create in the Salesforce ecosystem. Our job is to translate that complexity and sophistication into protocol specific transactions for Financial Applications, Payment Gateways, and eCommerce Solutions.”

The magazine is live on CIOReview homepage. Take a look on Page 28.
Here is the link for SalesForce 2016: http://magazine.cioreview.com/magazines/September2016/Salesforce/

Great Integration between Salesforce.com and their 6 QuickBooks Company files (in real-time) for All-Star Baseball Academy

All-Star Baseball Academy – 09/13/2016
Great Integration Between Salesforce.com and their 6 QuickBooks Company files (in real-time)

“I couldn’t imagine how we’d be able to handle the workload without InterWeave unless we hired more staff. That’s not what we need. Every dollar we save on operations can be spent on supporting young athletes strengthen their skills and improving the baseball training experience. This group is a 5 out of 5.

Dan Blake, All-Star Baseball

With limited resources, All-Star Baseball (All-Star) relies heavily on InterWeave’s Solutions to integrate their Salesforce with six (6) QuickBooks files in real-time. Less errors and greater operational efficiency means they focus on the business of creating great athletes.

“As we grew and extended our business offerings, we also add more QuickBooks files. Managing these became an operational nightmare,” stated Dan Blake, Operations Manager at ASBA. “We needed a more robust, integration solution that met our needs.”

Salesforce/QuickBooks Integration

As All-Star built out their Salesforce, they realized they needed integration between the two programs to avoid duplicate data entry and achieve a high level of efficiency. “I wanted to input in one place and have it seamlessly appear in another,” stated Blake. “Someone I spoke to about Salesforce recommended InterWeave as a reliable integration solution.”

Blake contacted Bruce Magown, CEO at InterWeave Smart Solutions. “He certainly knew what he was talking about and wanted to meet our needs,” stated Blake. “The cost seemed reasonable and I trusted the recommendation and staff Bruce had on his team.”

The implementation took time; we were integrating six QuickBooks Company files with our Salesforce. “They worked with us to create a configuration between these two applications that was exactly tailored to our work flow and business process – and this supports six QuickBooks files simultaneously” explained Blake. “As with any solution, attention to detail provides the best result. This team is focused on delivering the correct Solution to the customer regardless of how many rounds of adjustments were required.”

The InterWeave integration runs smoothly at regular intervals to transfer new contacts and payments. “It continues to reduce my time spend on admin,” stated Blake. “InterWeave has a very competent staff ready to assist us, but I manage and monitor the integration on my own.”

In 2016, with a recommendation from InterWeave, All-Star switched from the QRemote connector to the QODBC Enterprise Connector. The results were excellent. Processing is more reliable, faster, and is saves us money. “Every dollar counts for All-Star,” stated Blake.”

Responsive Support

Support is excellent and fast. “If you do need them the response is fairly immediate,” explained Blake. And, they certainly know their job.” InterWeave’s CEO is also quite accessible. “Bruce is very professional and responsive!” continued Blake. “I get an immediate response from him, all the time.”

Saves 15-20 Hours per Week

Blake does the majority of the management and monitoring of this InterWeave Integration Solution. “The integration has automated many manual steps related to data all All-Star. I now spend one quarter of my I used to dedicate to these applications” stated Blake. “Without InterWeave that time would double, adding 15-20 hours per week. Time that I don’t have!”

Efficiency and Confidence

All-Star’s business runs year round but there are particularly heavy times during each season. “I couldn’t imagine how we’d be able to handle the workload without InterWeave unless we hired more admin staff,” related Blake. “That’s not what we need. Every dollar we save on operations can be spent on supporting young athletes honing their craft.”

All-Star Baseball Academy now processes an increasing number of athletes with maximum efficiency. “There are days I can get quite a few subscriptions,” explained Blake. “Once it gets into Salesforce I know it’s taken care of.”

“For us, watching our players grow and acquire new skills is what it is all about” summarized Blake.

 “All-Star Baseball Academy (ALL-STAR) saves 15-20 hours per week in data entry time with InterWeave’s Salesforce/QuickBooks integration, allowing staff to devote more time to young athletes achieve their potential.”

InterWeave Smart Solution Case Study – All-Star Baseball Academy