Date: Dec 03, 2013
SAN FRANCISCO — No one can argue that small businesses have it easy. With smaller bankrolls than some of their larger competitors, anything that can help them operate on a budget is seen as a blessing. With Salesforce for small businesses, easy fixes likeSalesforce.com apps can mean big changes in day-to-day life within the company.
FOR MORE ON SALESFORCE FOR SMALL BUSINESSES
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We caught up with James Christy, vice president of business development at Postali LLC, a small legal advertising firm in Columbus, Ohio, at Dreamforce 13 to talk about how he benefitted from attending the conference and what he found most valuable during his time there.
Christy said that he and his co-workers wanted to look into matters that often get overlooked in time-crunched small businesses and discussed goals for his company that include streamlining their processes, adopting marketing automation and picking up other how-to tips.
“Hearing about how many apps, add-ons and new technologies are available every day is inspiring,” he said, adding that he and his colleagues look forward to trying out the Salesforce apps and seeing how they can be used.
The standard-bearer for the software-as-a-service movement will make its platform available on computing equipment running an open source operating system.
Salesforce.com Inc.CRM +0.06%, the cloud-based software vendor, will make its services available on servers running an open source operating system known as OpenStack, according to Graham Weston, chairman and co-founder of Rackspace Hosting Inc., a cloud vendor which has been promoting OpenStack for several years.
Salesforce.com declined to comment for this article, saying it does not “comment on rumors or speculation.”
Salesforce.com, which developed a popular cloud-based contact management application for salespeople, has been broadening its offerings to include other business functions including marketing and human resources. The principle of public software-as-a-service is that customers don’t have to purchase computing equipment, and can further reduce their expenses by sharing the cost of infrastructure with other customers. Salesforce has developed a platform that other vendors can use to develop and market other services, such as time or expense management, creating new revenue streams for Salesforce.com. But Salesforce.com has been criticized for having developed its platform using a proprietary computer language that makes it difficult for customers to switch to another vendor.
The move to OpenStack will help the company attract more developers to write applications for its services platform by giving them confidence that whatever applications they develop will also work on other cloud platforms. It will also give comfort to businesses concerned that they would be unable to transfer applications and data created with those applications, should they want to switch vendors and sever their relationship with Salesforce.com.
Mr. Weston, whose company offers Web hosting services for businesses, said OpenStack “puts all the power back in the CIO’s hands” because it means they’re free to move their data to any cloud vendor that uses OpenStack. “No CIO in America should subject themselves to being locked in at the infrastructure layer,” he told CIO Journal during a telephone interview Friday.
The OpenStack website lists as members computer equipment makers such as Dell Inc., Hewlett Packard Co., Cisco Systems Inc., and Intel Corp., and Web hosting and cloud infrastructure firms such as DreamHost LLC, Liquid Web Inc., and CloudScaling.
According to Denis Pombriant, principal analyst for independent research firm Beagle Research Group LLC, adopting OpenStack “is a good business move” for Salesforce.com. The company recently introduced a new platform, Salesforce 1, which helps customers develop new applications and manage existing applications running on its earlier platform without having to create separate interfaces between them. “That’s a tremendous boon to any enterprise that’s looking to host its business applications on a futuristic, modern platform,” he told CIO Journal.
Rebecca Wettemann, vice president of research for Nucleus Research Inc., says the new service allows Salesforce.com to appeal to “a broader community of developers.” Perhaps more importantly, it helps Salesforce.com position itself as a more open company. “Real or not, there’s a perceived lock-in [when becoming a Salesforce.com customer], and open source will reduce concerns about that,” she said.
Michael Hickins, Editor, Wall Street Journal
InterWeave CRM Solutions provide Oracle Sales Cloud integration capabilities with Financial applications, ACH/CC Payment Gateways, eCommercre, ERP, web services, Data Bases, etc. – all in a hub/spoke model. Let’s look at the Solutions below for more detail.e. To learn more about Oracle Sales Cloud, go to http://www.oracle.com/us/products/applications/fusion/fusion-crm-170775.html.
InterWeave SMART Solutions deliver powerful yet easy-to-use configurable integration Solutions for Salesforce customers, allowing seamless integration of data uni or bi-directional at object level from Salesforce and NetSuite.
InterWeave Smart Solutions are Different:
- Complete, pre-built integration Solutions – between “Best of Breed” applications
- All processes, workflow logic, mapping is ready for you to configure – with a mouse and the web
- Smart Solutions are completely configurable by the customer with pick lists, drop downs and custom fields
- Start-ups, SMB or Enterprise – select exactly the right type of configuration model for you – modify at any time
- Extensive portfolio of Smart Solutions waiting for you to configure
- Complete outsource packages available – no software, no hardware, no developers, no overhead – just sign and go
InterWeave Smart Solutions deliver a complete integration process for popular business applications. Let’s look at a favorite, Salesforce.com and NetSuite. With InterWeave Smart Solutions, you can purchase, configure and run a customized integration Solution for these applications that integrate all standard Salesforce objects (Accounts, Contacts, Opportunities, Products) to all standard NetSuite objects (Customers, Contacts, Sales Orders, Sales Receipts, Invoices, Estimates, Jobs, Items); configure, test and run. Or , if you need sophisticated customization – call us – we do this every day.
Smart Solutions Types
We have the right Smart Solution Type for you. An InterWeave model, make and price point for every customer.
- Professional – starts at $1,499
- Premier – starts at $1,999
- Small Business – starts at $2,299
- Enterprise starts at $2,999
Key Features include:
- Uni or bi-directional integration at object level
- Create and update Customers, Invoices, Sales Orders, Sales Receipts, Estimates, Jobs, etc. in NetSuite from Salesforce
- All NetSuite information; Customers, Invoices, Sales Orders, etc. create or update Accounts, Contacts, Opportunities and Products in Salesforce
- New! Accounts Payable features for Bills, Checks, Deposits, Credits, COA, Journals, Vendor Credits and more….in Salesforce.
- All NetSuite history available in Salesforce; Invoices, payment history, etc.
- Configurable options allow you to change / select new integration configurations as your business changes—at object level
- Error Management and Monitoring, Connection Monitoring, Log Viewer
- Automatic email or IM notification if error detected
You don’t need to be a technical resource, analyst or developer. We supply the Smart Solution, the servers, the support personnel and most important; we supply the application knowledge at a process, data and technical level through years of working with these applications — all in configurable form.
There are a variety of InterWeave Smart Solutions available; from CRM, Financial, Payment Gateways, ERP, eCommerce, Billing, Telephony and more.
For a two page Data Sheet, click here -http://www.interweave.biz/PDFs/InterWeave%20Smart%20Solutions%20Salesforce_NetSuite%20Data%20Sheet.pdf or contact us at 203 274 5226, email email@example.com or www.interweave.biz.
InterWeave SMART Solutions deliver powerful yet easy-to-use configurable integration Solutions, now allowing seamless integration of data from your CRM to Authorize.net Customer Information Management.
Payment Data Tokenization
InterWeave and Authorize.net Customer Information Manager (CIM) now work together to tokenize and store your customers’ sensitive payment information on Authorize.net’s secure servers, simplifying your PCI DSS compliance as well as the payments process for returning customers and recurring transactions.
How InterWeave and CIM work together
The CIM supports customer profiles that include billing, payment and shipping information. Each profile is stored on Authorize.net’s secure servers and assigned an ID that is used in place of all customer information. Each customer profile can include up to 10 payment profiles and up to 100 shipping profiles. You can now manage customer profiles and issue transactions manually or automatically from within your CRM Account and Opportunity/Quote/Object page. The hosted CIM option further alleviates the scope and complexity of PCI DSS compliance. It provides a way for you to establish a hosted connection with Authorize.net that allows the exchange of sensitive cardholder data to happen completely on their secure servers, automated by InterWeave, directly from your CRM.
Smart Payment Gateway Details
Connecting a CRM application or Web site to the payment processing networks is exceptionally difficult and typically beyond the expertise and technical resources of most online customers. Instead, customers can easily integrate the InterWeave Smart Payment Gateway (ISPG) with their CRM and connect with your payment processors. ISPG provides the data structure, workflow and complex processing logic, support and security necessary to ensure fast, reliable and secure transmission of transaction data. ISPG manages the routing of transactions just like a traditional credit card swipe machine you find in the physical retail world, however, ISPG uses the Internet instead of a phone line. Once installed, ISPG is available 24/7 for processing transactions.
ISPG offers many features and options that can be tailored to specific merchant business models. To learn more about how ISPG can support your particular business, please contact us at 203 274 5226, email firstname.lastname@example.org or go to http://www.interweave.biz.
New York, New York – September 24, 2013
- InterWeave Smart Solutions,a leading provider of Quote, Order, Payment and Inventory Management for the Oracle Sales Cloud, today announced that the company’s real time Quote, Order, Payment and Inventory Management solution, iOffice, is now available in the new Oracle Cloud Marketplace.
- The Oracle Cloud Marketplace is a global marketplace where partners can publish applications and customers can browse through and discover new solutions that extend Oracle Cloud SaaS applications to address their business needs.
- InterWeave Smart Solutions are now able to leverage the Oracle Cloud Marketplace to reach Oracle’s customer base and a larger market, grow their business, and extend their success in the cloud.
- The Oracle Cloud Marketplace helps Oracle Cloud customers review granular details of InterWeave Smart Solutions’ iOffice , including user ratings and reviews.
Key Features include:
- Create Quotes from Accounts and Opportunities with just one click that presents a professional image to your prospective customers
- Access and Control your Quotes and Invoices with numerous filters allowing you to sort and organize by unlimited fields or object
- eSignatures allow you to capture a customer’s acceptance quickly and easily via a secure URL
“iOffice provides a complete Quote, Order, applied Payment and Inventory status within Oracle Sales Cloud ,” said Bruce Magown, CEO. “InterWeave Smart Solutions’ participation in the Oracle Cloud Marketplace further extends our reach into the Oracle community and enables customers to easily reap the benefits of InterWeave Smart Solutions iOffice. We look forward to leveraging the power of the Oracle Cloud to help us achieve our business goals.”
About InterWeave Smart Solutions.
InterWeave Smart Solutions is a pioneer in the development of Smart Solutions for uniting systems, legacy applications, databases, workflows, and Web services, from within and across the enterprise as a service; and then extends those systems to connect with their suppliers and customers. As a leading Systems Integration solution, InterWeave Smart Solutions offers rapidly deployable and scalable solutions for integration of business-to-business, business-to-consumer connectivity, business processes optimization and application integration. For more information, please visit http://www.interweave.biz.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. InterWeave and InterWeave Smart Solutions are a registered trademark of Integration Technologies, Inc., Other names used may be trademarks of their respective owners.
PARTNER’S CONTACT INFO
Integration Technologies, Inc. Sees Unlimited Growth Potential with InterWeave Private Cloud for CRM Solution at Trapp Online
“With the combination of InterWeave Smart Solutions and our customers’ applications running at Trapp Online, we have the best of both worlds. It’s one stop shopping for our customer’s needs.”
–Bruce Magown, CEO, Integration Technologies
With offices in New York, Connecticut and Toronto, Integration Technologies, Inc. (ITI) developed “InterWeave Smart Solutions®”, a comprehensive SaaS integration platform with solutions that connect CRM, eCommerce and financial applications in the Cloud. ITI’s complete, configurable solutions integrate today’s popular business applications—Salesforce.com, SugarCRM, Oracle Sales Cloud, Microsoft Dynamics, Magento eCommerce, QuickBooks and dozens of other CRM, payment, and accounting products. Thousands of enterprise, SMB and non-profit organizations have relied on ITI to quickly and affordably build, deploy and maintain customized integrated CRM solutions on the Cloud. Their recently released iOffice Solution provides real-time Quote, Order, Inventory and Payments Monitoring and Management. ITI’s business model is SaaS, hosted with annual renewal.
Reliable Cloud Platform
With customers moving to the Cloud, ITI needed a reliable cloud platform for its customers’ QuickBooks and other applications that would support and facilitate rapid growth. “Doubling or tripling every year is ITI’s goal, but you need a solid foundation to work from,” stated Bruce Magown, CEO, ITI. “That’s how you build a sustainable business in the SaaS world.”
In 2010 Magown explored several options for a platform to host his cloud-based integration solutions, including the five premier cloud providers. For six months ITI partnered with them to develop an integration platform without success. Frustrated, Magown found Trapp Online, who promised to have a solution in 30 days, but had it up and working in less than a week.
Problems with Multiple Platforms
Although Trapp Online was a great solution, a large share of customers’ applications still resided in-house, at ITI or on other clouds such as Salesforce.com. “We were still working with multiple platforms with technical groups who are not accustomed to the environments we work in, creating failure scenarios for clients,” stated Magown. “If I have a customer today who has connection problems with other providers, we insist the customer moves to Trapp Online, so proper support may be provided.”
Changing Business Strategy
In 2012 ITI added other CRM providers like SugarCRM, Microsoft Dynamics and PlanPlus Online, which created the opportunity to develop a complete Private Cloud for customers. “We changed our focus from integration to CRM management and monitoring in real time,” explained Magown. “With that approach I can offer a Private Cloud with rapid setup because we have the CRM technology, and InterWeave can connect the application with QuickBooks.”
Magento Enterprise Edition and other applications ITI was integrating operated in a UNIX environment. ITI needed a cloud provider with the technical skills to support UNIX and all of their other applications.
Trapp Online Private Cloud
In February of 2013, ITI had a customer ready for the Private Cloud solution. They counted on Trapp Online’s excellent track record and skilled technicians to solve the technical issues with hosting all of the customer’s integrated applications.
“I went to Trapp Online to eliminate the setup problems and connection issues for customers,” explained Magown. “With Trapp Online you would be up and running in three days—even in 24 hours. Everything is taken care of for you if you put it all on Trapp Online’s Cloud.”
The implementation was challenging. “The UNIX environment was the difficult part,” explained Magown. “They came to that bar and they went over it, extending their skill levels to accommodate those customers. We had the target out in front of us, and we all collaborated in a timely manner to reach it.”
InterWeave Smart Solutions can now run on the same server with QuickBooks, Sage, Magento eCommerce, WordPress and other applications at Trapp Online. “I can have sub-second communication between these applications all in a Private Cloud environment with no connections—direct access,” said Magown.
“If the customer is using SugarCRM, Microsoft Dynamics or Oracle Sales Cloud, everything can be there. Trapp Online has the knowledge to make it work. Instead of up to four types of connections, I can be down to zero at Trapp Online. You can be sure I will be bringing more customers over.”
“Trapp Online has substantially increased support which rounds the whole thing out,” stated Magown. “We’ve got a solution that that provides seamless integration with the customers’ choice of applications in real-time; hosted and supported 24/7 in a secure environment.”
ITI expects rapid adoption of their Private Cloud offering and straightforward implementations. “In twelve months we will have over two hundred customers using their own Private Cloud,” stated Magown. “I ask Trapp Online to put them up and there you go. That’s the benefit of working with a partner that understands CRMs and all aspects of the technology.”
“I think the Private Cloud solution takes away any restriction that was limiting our growth. Complete support, multiple applications residing on one or more servers in a Private Cloud environment at a price point that is the most competitive in the market today—I don’t think anybody can beat it.”
With early Private Cloud customers, connection issues and support calls are down substantially. With costs down and excellent pricing, ITI is seeing improved margins. “Price points between ITI’s existing services and the newPrivate Cloud are approximately 50% higher with 70% less support,” stated Magown. “Just do the math.”
Increased Customer Satisfaction
With ITI’s Private Cloud, every employee, in every division can access their specific application with the right information being updated in real-time. “To the customer, that means being up in three days or less, and efficient, accurate order-taking, which results in more sales,” said Magown.
“In today’s social media-driven world, customer satisfaction is essential. Having their eCommerce, website, CRM, and financial applications all integrated on a Private Cloud is everything our customers need.”
Fast and Efficient
Private Cloud customers maximize performance and efficiency. “With InterWeave’s integration on Trapp Online cloud servers, clients receive an all-in-one solution. This creates faster syncing speeds and the highest user efficiency,” stated Reed Clarke, Director of Sales and Marketing at Trapp Online.
The environment at Trapp Online gives ITI the confidence to recommend the InterWeave Private Cloud for CRMsolution to its customers. “Everything is backed up, I know their schedules, I know who’s available for support, and I know their skill level, which is why I tell prospects and customers that to make them successful, they need to move to Trapp Online. In my business if I cannot support a client correctly, I won’t take them on as a customer.”
Cloud Provider Recommendation
What would ITI tell other solution providers considering Trapp Online? “I would say look at the track record of Trapp Online’s Cloud services for other solution providers and make your own decision,” stated Magown. “The Private Cloud for CRM at Trapp Online has all the benefits there—complete security, back up, integration, managed applications and more.”
For a printable copy of this Case Study please click here.
If your company could benefit from cloud hosting in a similar way to InterWeave, feel free to contact us and a Trapp Online employee will get in touch with you.
My experience with IW has been sooooo much better since you changed the connector. Night and day difference. Just wanted to let you know (although you probably figured that out since you had not heard from me, haha).
Kerry Curtis | Sales Operations Manager
Congratulations to InterWeave Smart Solutions on your acceptance as a Silver Level member of the Oracle PartnerNetwork Program!
InterWeave has been working with the Oracle Sales Cloud for over nine months, building out the Oracle Sales Cloud iOffice Solution. iOffice is the most comprehensive Quote, Order, Payment and Inventory Solution offered today. iOffce provides complete Quote, Order, Payment and Inventory status within the Oracle Sales Cloud from eCommerce Solutions like Magento, ACH/CC Payment applications like Authorize.net and seamless integration with your Financial Accounting applications like QuickBooks. In addition, Payments applied can be real-time, scheduled or recurring. iOffice provides automated Order Management within your CRM connected with eCommerce Orders, Payments and QuickBooks; you now have complete Order Process in your CRM, updated every 10 seconds.
InterWeave looks forward to their partnership with Oracle.
InterWeave Smart Solutions announces the InterWeave Private Cloud for CRM in partnership with TrappOnline
New York – June 27, 2013 – Integration Technologies, Inc. (IT), the market and technology leader in on-demand Integration Solutions, today announced the InterWeave Private Cloud for CRM in partnership with the internet service provider, TrappOnline. Customers may now have their CRM applications like SugarCRM, MS Dynamics CRM, Oracle Fusion CRM, eCommerce solutions like Magento and financial applications like QuickBooks (QuickBooks Online), Sage ACCPAC, MAS, MS Dynamics, Oracle and more, running and supported in a private cloud environment; all seamlessly integrated with InterWeave Smart Solutions. The integrated applications enables customers to monitor and manage Quotes, Orders, Payments and Inventory – all in real-time with automated updates to the connected applications – in their CRM application.
“First, we help you design and deploy a virtualized environment customized for your needs and your applications.” said Reed Clark, Director of Sales and Marketing, TrappOnline. “We then provide our team of VMware virtualization engineers to manage your environment 24x7x365—including hypervisor and guest OS support, flexible computing, easy scaling, and availability—combined with the reliability, easy management, and advanced features of enterprise-class VMware® virtualization technology. By hosting your CRM, eCommerce, WordPress Websites, Financial Applications and more in the InterWeave Private Cloud for CRM, connections are now local or one ping away. You now have a dedicated, single-tenet environment with added security and in-domain connections. Need to integrate to your CRM outside of your cloud like Salesforce? No problem, we will setup a private VPN to integrate securely.” said Reed.
“By providing a secure environment, a private environment for our customers applications, with seamless integration between their CRM’s, eCommerce, Websites, Payment Gateways, Financial Applications and more with SaaS, configurable solutions is what today’s customers expect. InterWeave Private Cloud for CRM delivers much more than expected.” said Bruce Magown, CEO of Integration Technologies, Inc.
“Regarding our Smart Solutions, you don’t need to be a technical resource, analyst or developer. We supply the Smart Solution, the servers, the solution specialist personnel, but most important; we supply the application knowledge at a process, data and technical level through years of working with them – in configurable form.” Said Bruce Magown, CEO of Integration Technologies, Inc. This is available today. There are a variety of InterWeave Smart Solutions available; from CRM, Financial, ERP, eCommerce, Billing, to complete Quote and Order Management in iOffice. Contact us at 203 274 5226, email email@example.com or go to www.interweave.biz for more information.
|About Integration Technologies, Inc.|
Integration Technologies is a pioneer in the development of Smart Solutions for uniting systems, legacy applications, databases, workflow’s, and Web services, from within and across the enterprise as a service; and then extends those systems to connect with their suppliers and customers. As a leading Systems Integration solution, Integration Technologies InterWeave Smart Solutions offer a rapidly deployable and infinitely scalable Solutions for integration of business-to-business, business-to-consumer connectivity, business processes optimization and application integration. For more information, please visit http://www.interweave.biz.
|About Trapp Online|
Trapp Online provides online hosting solutions for application service providers and small to mid-sized businesses around the world. The company’s custom, dedicated, IT and application hosting services create a better overall Cloud experience for business. Customers love their US-based support team, available 24/7 via live chat, e-mail, or phone. Visit community.trapponline.com<www.community.trapponline.com>; for Trapp Online Updates or call 1-877-942-2568.
|For more information|
For more information, please visit www.interweave.biz.
Director of Sales and Marketing
877.942.2568 ext. 1506
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InterWeave and InterWeave Smart Solutions are a registered trademark of Integration Technologies, Inc., TrappOnline are trademarks of TrappOnline. Other names used may be trademarks of their respective owners.